Privacy Policy

1. Who we are

This notice is issued by Clarzen Technologies, a sole proprietorship registered in India, based in Bengaluru, India. It applies to this website and to the mobile applications we publish on Google Play and the Apple App Store (together, the “Services”). For the purposes of the DPDP Act, Clarzen Technologies is the Data Fiduciary for the personal data described here, and you are the Data Principal.

2. Personal data we collect and why

We collect only the personal data needed for a specific, stated purpose:

• Contact form and email enquiries: your name, email address, the services you are interested in, an optional budget range and your message. Purpose: to reply to you, understand your project and send a quote. Basis: your consent, given through the checkbox on the form or by writing to us.
• App accounts: details such as your name, email address, phone number and profile information. Purpose: to create and run your account and provide the app’s features. Basis: your consent, given at sign-up.
• Content you create in our apps: such as photos, profile details or messages you choose to share. Purpose: to show and deliver that content as you intend. Basis: your consent.
• Technical and usage data: such as device type, operating system, app version, crash logs and basic server logs (including IP address). Purpose: to keep the Services secure and working, fix bugs and prevent abuse. Basis: your consent, or legitimate uses permitted under Section 7 of the DPDP Act where applicable.

This website does not use advertising or tracking cookies. It loads fonts from Google Fonts and a scrolling library from jsDelivr, which may receive your IP address as part of delivering those files.

3. How we use personal data

• To provide, operate and maintain the Services.
• To respond to enquiries and provide customer support.
• To improve performance, fix bugs and develop new features.
• To keep the Services safe, prevent fraud and enforce our terms.
• To comply with legal obligations.

We do not use your personal data for any purpose other than the one it was collected for without asking you again. We do not sell personal data and do not use it for targeted advertising.

4. Who we share it with

We share personal data only with Data Processors who help us run the Services under contract and only on our instructions, for example:

• Vercel — website hosting and form handling.
• Resend — delivering contact-form enquiries to our inbox.
• Google (Workspace / Sheets) — email and internal record of enquiries.
• Cloud hosting, authentication, analytics and crash-reporting providers used inside our apps, as listed in each app’s store listing.

We may also disclose data where required by law, a court order or a government authority, or to protect the rights and safety of our users. Some of these providers may store data outside India; any such transfer follows the DPDP Act and any restrictions notified by the Government of India.

5. How long we keep it

• Enquiries: up to 24 months after our last conversation, unless we start working together, in which case project records are kept for as long as the engagement and applicable tax and accounting laws require.
• App accounts: for as long as your account is active. If you delete your account, or do not use it for three years, we erase your personal data unless the law requires us to keep it.
• Logs: security and traffic logs are kept for at least one year, as required by the DPDP Rules, and then deleted.

Before erasing data because an account has been inactive, we will notify you at least 48 hours in advance.

6. How we protect it

We use reasonable security safeguards, including encryption in transit (HTTPS), access controls limited to people who need the data, logging of access, and backups. No method of transmission or storage is 100% secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India without delay, as required by the DPDP Act and Rules, including what happened, the likely impact and the steps we are taking.

7. Your rights under the DPDP Act

As a Data Principal, you have the right to:

• Access a summary of the personal data we hold about you, what we do with it, and who we have shared it with.
• Correct, complete or update inaccurate or incomplete personal data.
• Erase personal data that is no longer needed, including deleting your app account and its data.
• Withdraw consent at any time, as easily as you gave it. Withdrawal does not affect processing already done, but we will stop processing and erase the data (and ask our processors to do the same) unless the law requires us to keep it.
• Grievance redressal — raise a complaint with us about how we handle your data.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

To use any of these rights, email support@clarzen.in with the subject “DPDP request”, tell us which right you want to use, and send it from the email address linked to your data so we can verify it is you. We will not charge you for this.

8. Grievance Officer

If you have a concern about how your personal data is handled, contact our Grievance Officer:

• Grievance Officer, Clarzen Technologies, Bengaluru, India
• Email: support@clarzen.in

We will acknowledge your request promptly and resolve it within 90 days, as required by the DPDP Rules. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India after using our grievance process.

9. Children

Under the DPDP Act, anyone under 18 is a child. Our Services are not directed at children and we do not knowingly collect their personal data without verifiable consent from a parent or lawful guardian. We do not track, behaviourally monitor or target advertising at children. Some apps (such as Huddle) are strictly 18+. If you believe a child has shared personal data with us, email us and we will delete it.

10. Changes to this notice

We may update this notice from time to time. The latest version will always be available on this page with the updated date shown above. If a change affects how we use data you already gave us, we will ask for your consent again where the law requires it.

11. Contact us

Questions about this notice? Email support@clarzen.in.